CLIENT TERMS

Last updated: 12 May 2026

The following terms apply to all services provided by Taylor & Crowne.

PROJECT ENQUIRIES

Following an initial enquiry submitted through the website, Taylor & Crowne will review the project requirements and contact the prospective client to discuss the scope, objectives, and associated proposal.

Upon acceptance of the proposal, a formal client contract and invoice will be issued outlining the agreed scope of work, deliverables, timelines, and associated fees.

Payment of the issued invoice confirms acceptance of these terms alongside the accompanying project contract.

PAYMENT TERMS

All projects require payment in full prior to commencement unless otherwise agreed in writing.

No work, strategy, design, development, or related services will begin until payment has been received and cleared.

All payments made to Taylor & Crowne are non-refundable due to the bespoke and time-based nature of digital services.

Where alternative payment arrangements have been agreed in writing, Taylor & Crowne reserves the right to pause, suspend, or withhold work, project files, website transfer, or final delivery where invoices remain unpaid or overdue.

PROJECT TIMELINES

Estimated timelines will be outlined within the client agreement. Whilst every effort is made to meet projected delivery dates, timelines remain dependent upon timely client communication, approvals, and content submission.

Taylor & Crowne shall not be held responsible for delays resulting from outstanding client feedback, missing assets, delayed approvals, or changes to project scope.

CLIENT RESPONSIBILITIES

Clients are responsible for supplying all required content, imagery, copy, credentials, brand assets, and supporting materials necessary for project completion.

Clients confirm that all materials provided may legally be used for the intended purpose and do not infringe upon the rights of any third party.

CONTENT ACCURACY

Clients remain solely responsible for the accuracy, legality, and ownership of all content, imagery, copy, and materials supplied to Taylor & Crowne throughout the course of a project.

Taylor & Crowne accepts no responsibility for inaccuracies, copyright infringements, legal claims, or disputes arising from client-provided materials.

PROJECT INACTIVITY

Should communication or required feedback become inactive for a period exceeding 10 business days, Taylor & Crowne reserves the right to pause, reschedule, or close the project at its discretion.

Projects resumed following extended inactivity may be subject to revised timelines, updated availability, and additional fees.

SCOPE OF WORK

Any work requested outside of the agreed project scope may require additional fees and revised timelines.

Taylor & Crowne reserves the right to decline requests falling beyond the originally agreed deliverables.

REVISIONS

Reasonable revisions may be accommodated as outlined within the client agreement.

Excessive revisions, repeated redesign requests, or amendments beyond the agreed scope may incur additional charges. Any approval, sign-off, or acceptance provided by the client for designs, content, layouts, functionality, or deliverables shall be deemed final approval of the relevant project stage.

THIRD-PARTY PLATFORMS & SERVICES

Taylor & Crowne may utilise or integrate third-party platforms, software, plugins, hosting providers, or applications during development.

Taylor & Crowne accepts no responsibility for issues, disruptions, security vulnerabilities, pricing changes, outages, or incompatibilities caused by third-party providers following project delivery.

WEBSITE PERFORMANCE

Whilst websites are developed using current best practices relating to responsiveness, usability, and scalability, Taylor & Crowne does not guarantee uninterrupted functionality across every browser, operating system, device, or future software update.

NO GUARANTEE OF RESULTS

Taylor & Crowne does not guarantee any specific commercial, financial, marketing, search engine, lead generation, conversion, or business performance results arising from the use of its services, websites, branding, or associated deliverables.

POST-LAUNCH MODIFICATIONS

Taylor & Crowne shall not be held responsible for issues, disruptions, design inconsistencies, or functionality errors arising from unauthorised modifications, client-made alterations, platform updates, or changes made following project completion and handover.

HOSTING & DOMAINS

All websites produced by Taylor & Crowne are developed using the Squarespace platform.

Clients remain solely responsible for all ongoing Squarespace subscription fees, hosting charges, domain renewals, email services, and any associated third-party costs required for the continued operation of their website.

Taylor & Crowne does not own, operate, or maintain third-party hosting infrastructure, domain providers, or external platform services and shall not be held liable for outages, service interruptions, expired domains, billing matters, or disruptions arising from third-party providers.

INTELLECTUAL PROPERTY & OWNERSHIP

Upon full payment being received, clients are granted ownership and usage rights to the final approved website and associated deliverables for their business and commercial use.

All original creative work produced by Taylor & Crowne throughout the course of a project — including but not limited to website design concepts, layouts, visual systems, creative direction, structure, styling, and associated design assets — shall remain the intellectual property of Taylor & Crowne unless otherwise agreed in writing.

Clients may not reproduce, replicate, resell, redistribute, substantially alter, or permit third-party designers or agencies to modify, adapt, or build upon the original creative work produced by Taylor & Crowne without prior written consent.

Any future redesign, redevelopment, or substantial alteration of the website by external parties must be approached independently and may not utilise Taylor & Crowne’s original creative frameworks, layouts, or proprietary design direction as a foundation for derivative work.

Taylor & Crowne further reserves the right to display completed work within its portfolio, website, social channels, and promotional materials unless otherwise agreed in writing.

RIGHT TO REFUSE SERVICE

Taylor & Crowne reserves the right to refuse, pause, or terminate projects, communication, or services at its discretion where deemed necessary.

FORCE MAJEURE

Taylor & Crowne shall not be held liable for delays, interruptions, or failure to perform resulting from events beyond reasonable control, including but not limited to internet outages, platform failures, cyber incidents, natural disasters, illness, governmental actions, or third-party service disruptions.

LIMITATION OF LIABILITY

Taylor & Crowne shall not be held liable for any direct, indirect, incidental, consequential, or financial loss arising from project delays, website downtime, third-party failures, client misuse, or business performance following project completion.

CONTACT

For all client or project-related enquiries, please contact: contact@taylorandcrowne.com